Welcome to SmartWeb Domains Kenya (“SmartWeb Domains Kenya,” “we,” “us,” or “our”). Please carefully read and understand the following terms and conditions, as they govern your use of our website at (“Website”) and your participation in domain auctions and purchases through our platform. By using our services, you agree to be bound by these terms and conditions.

1. Payment Options

We offer several convenient payment methods to facilitate your transactions:

  1. Mpesa and other related mobile money payment platforms.
  2. Credit and Debit Cards: We accept major credit and debit cards, including Visa and MasterCard.
  3. PayPal: You can make payments using your PayPal account for added flexibility.
  4. Alternative Methods: Additionally, we may, at our discretion, offer alternative payment options such as bank deposit, or wire transfers.

Making a Purchase

When you decide to make a purchase through our service, you will be required to provide specific information relevant to your transaction. This information may include, but is not limited to:

  • Payment method or options
  • Your billing address
  • Your shipping information where applicable

You confirm and guarantee that:

  1. You possess the legal authority to utilize any credit card(s) or alternative payment method(s) in connection with your purchase.
  2. The information you provide to us is truthful, accurate, and complete.

By submitting this information, you grant us the authorization to share these details with third parties as necessary to complete your purchase.

Order Processing

We retain the right to decline or cancel your order under specific circumstances, including but not limited to:

  1. Product or Service Availability: In the event that a product or service becomes unavailable after your order is placed, we may cancel the order or offer suitable alternatives.
  2. Description or Pricing Errors: If there are errors in the product or service description or price, we reserve the right to refuse or cancel the order. In such cases, we will notify you promptly.
  3. Order Inaccuracy: If your order contains inaccuracies or is incomplete, we may choose to cancel the order or seek clarification from you.
  4. Suspected Fraud: If we suspect fraudulent or unauthorized activity related to your order or payment, we reserve the right to refuse or cancel the transaction.

Please note that our commitment is to provide a secure and reliable shopping experience. We aim to uphold the highest standards of transparency and integrity in all transactions. If you have any concerns or questions about payments or orders, please contact our customer support team for assistance.

2. Refund Policy

a. Refund Policy: We understand that sometimes situations change, but please be aware that once a web domain has been transferred and is in use, we cannot provide refunds. Refunds are not possible if a purchased domain was used in any way, including but not limited to domain redirects, domain reselling, website building, change of registrant contact details, change of domain registrar accounts, change of domain registrars, change of nameservers, or personal dissatisfaction after the purchase.

b. Full Refund: In the event of technical problems limiting the transfer of the domain, a full refund will be issued.

3. Available Payment Methods

We accept various payment methods for your convenience, including but not limited to credit cards, debit cards, and electronic fund transfers. Payment details are securely processed through our trusted payment gateway partners.

4. Links To Other Websites

Our Website may contain links to third-party websites that are not owned or operated by SmartWeb Domains Kenya. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites. You acknowledge and agree that SmartWeb Domains Kenya shall not be held responsible or liable for any damage or loss caused by or in connection with the use of such third-party websites.

5. Disclaimer of Warranty

a. Website Content: The information provided on our Website is for general informational purposes only. While we strive to keep the information up to date and accurate, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability of the information, products, services, or related graphics contained on the Website.

b. Auction Listings: We do not guarantee the availability, accuracy, or legality of domain names listed for auction on our platform. Bidders are encouraged to conduct their own due diligence before participating in any auction.

6. Limitation of Liability

To the fullest extent permitted by applicable law, SmartWeb Domains Kenya, its affiliates, officers, employees, agents, suppliers, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (a) your use or inability to use the Website; (b) any unauthorized access to or use of our secure servers and/or any personal information stored therein; (c) any interruptions or cessation of transmission to or from the Website; (d) any bugs, viruses, trojan horses, or the like that may be transmitted to or through our Website; (e) any errors or omissions in any content or for any loss or damage incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available through the Website.

7. Disclaimer of Warranty

The service provided under this agreement is offered “as-is” and “as-available” without any warranty, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Some jurisdictions may not allow or limit the scope of exclusions of implied warranties, so these exclusions may not apply in full. SmartWeb Domains Kenya and its affiliates do not guarantee that your use of the service will be uninterrupted, error-free, or free from viruses.

Security and Privacy Limitations

You acknowledge the inherent limitations of security, authentication, encryption, and privacy measures associated with the Internet and the Service. Any content you store or transmit may be subject to damage, corruption, unauthorized access, or interception by third parties without your consent. SmartWeb Domains Kenya cannot guarantee the security of any content stored or transmitted through the Service.

Errors and Changes

Errors in descriptions, photography, or typographical errors are subject to correction at SmartWeb Domains Kenya‘ sole discretion. SmartWeb Domains Kenya and its suppliers reserve the right to make improvements or changes to the website’s information, services, products, and materials, or to terminate the website, without prior notice. SmartWeb Domains Kenya may also modify this agreement at any time, with such modifications becoming effective immediately upon posting.

Restriction of Liability

SmartWeb Domains Kenya disclaims liability for errors and omissions in the contents of its resources and makes no claims, promises, or guarantees regarding the accuracy, completeness, or adequacy of such contents.

Electronic Communications

By using the Service or communicating with SmartWeb Domains Kenya electronically through various means, you consent to receive electronic communications from us. You agree that all agreements, notices, disclosures, and other communications provided electronically fulfill any legal requirement for written communications.

8. Account Information

When you create an account with us, you must provide accurate, complete, and current information at all times. Failure to do so constitutes a breach of the terms and conditions, which may result in immediate termination of your account.

Password Security and Account Usage

You are responsible for safeguarding your password and ensuring its confidentiality. Under no circumstances should you share your password with any third party. If you suspect any breach of security or unauthorized access to your account, please notify us promptly.

Username Restrictions

When selecting a username, you must adhere to the following guidelines:

  • You may not use the name of another person or entity unless you have appropriate authorization.
  • Your username must not infringe upon any trademarks or rights held by another individual or entity, except for your own.
  • Offensive, vulgar, or obscene usernames are strictly prohibited.

Termination of Account

We reserve the right to terminate or suspend your account without prior notice or liability for any reason, including but not limited to breaches of our Terms of Service.

Upon termination, your access to our services will be immediately revoked. If you wish to terminate your account voluntarily, you may do so by discontinuing your use of our services.

Contact Information:

For any inquiries or concerns related to these terms and conditions or our services, please contact us at:

Email: [email protected]

Entity Type: Business Location: Nairobi, Kenya

9. Privacy Policy

For detailed information concerning SmartWeb Domains Kenya’ use of registration data and user information, please refer to our Privacy Policy.


This Agreement constitutes the entire and exclusive agreement between you and SmartWeb Domains Kenya. While SmartWeb Domains Kenya retains the right to modify this Agreement, its terms and conditions may not be altered by you unless a separate written agreement executed by both parties is in place. If any provision of this Agreement is deemed unenforceable, it will be reformed only to the extent necessary to make it enforceable, and the enforceability of the remaining provisions will not be affected. SmartWeb Domains Kenya may seek equitable relief in court to protect its intellectual property rights.