Effective Date: September 16, 2023

1. Introduction

Welcome to SmartWeb Domains Kenya (“we,” “us,” or “our”). At SmartWeb Domains Kenya, we value your privacy and are committed to protecting your personal information. This Privacy Policy is designed to help you understand how we collect, use, disclose, and safeguard your personal information when you visit our website at https://smartwebkenya.co.ke/ (“Website”) or interact with our services.

By using our Website or our services, you consent to the practices described in this Privacy Policy. Please take a moment to read this Privacy Policy carefully.

2. Information We Collect

We collect various types of information to provide and improve our services to you. The types of information we collect include:

  • Personal Information: When you register for an account, place an order, or contact us, we may collect your email address, first and last name, phone number (in some cases), personal address, and other data that may help us serve you better.

  • Automatically Collected Information: We may collect information about your device, browsing actions, and patterns, including but not limited to your IP address, browser type, operating system, and usage data.

  • Cookies and Similar Technologies: We may use cookies, web beacons, and similar tracking technologies to enhance your experience on our Website. You can manage your cookie preferences by adjusting your browser settings.

3. How We Use Your Information

We use your personal information for various purposes, including but not limited to:

  • Providing and maintaining our services.
  • Processing transactions and orders.
  • Responding to your inquiries and requests.
  • Sending you important notifications and updates.
  • Improving our Website and services.
  • Complying with legal obligations.

4. How We Share Your Information

We do not sell your personal information to third parties. However, we may share your information with trusted third parties, including:

  • Service Providers: We may share your information with third-party service providers who help us with various aspects of our business, such as payment processing, hosting, and customer support.

  • Legal Compliance: We may disclose your information to comply with legal obligations, enforce our policies, or protect our rights, privacy, safety, or property.

5. Your Choices

You have certain rights regarding your personal information:

  • Access: You can request access to the personal information we hold about you.

  • Correction: You can request corrections to your personal information if it is inaccurate or incomplete.

  • Deletion: You can request the deletion of your personal information, subject to legal and contractual obligations.

  • Opt-Out: You can opt-out of marketing communications by following the unsubscribe instructions in our emails or contacting us.

6. Security

We employ industry-standard security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is entirely secure. Therefore, we cannot guarantee absolute security.

7. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or your personal information, you can contact us at:

8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated Privacy Policy on our Website with an updated effective date.

By continuing to use our services after such changes, you consent to the revised Privacy Policy.

Thank you for entrusting SmartWeb Domains Kenya with your personal information. We are committed to protecting your privacy and providing you with a secure and enjoyable experience on our Website.